Frequently Asked Questions
DO YOU OFFER RETURNS?
We do not offer returns. Due to each keychain being individually customized, we cannot offer refunds at this time. We require order approval on all orders to limit misspells and mistakes on keychains.
what is processing and shipping time?
All orders will be sent for jersey approval after ordering. You will be given 24 hours to respond for approval, if you do not respond, our in house designer will make their best judgement and approve the jersey. Once approved, it will be fulfilled. All order ship within 72 hours, unless continuous changes are requested, then it will ship as soon as jerseys are finalized.
Rush Orders
Do you have an order that needs to be expedited?
Please, email kadence@gmail.com with your order number and shipping information and deadline. Customer is responsible for any expedited shipping costs.
I want to order for my team/kids team, how long in advance do i need to order?
Average team orders of 10-20 players are processed and shipped within two business days of ordering. If you have a larger roster or need multiple keychains of each and have questions, please email help@gamedaykeychains.com
Interested in hosting us at your school for your booster club?
Please email kadence@gamedaykeychains.com for info on Pop Ups. We are located in the DFW Metroplex and always love supporting our local schools and sports. A percentage will go back to your booster club from all sales made at your sporting event.
Can you make a custom jersey?
All of our jerseys are custom made. Think of any uniform, shirt, outfit, team, we can make it. There is no sport that we cannot do. If you don’t see your sport option on the order form, please select “other” and make sure you leave plenty of information on your order form.
What is your shipping time?
All of our orders are shipped via USPS Ground Advantage. Depending on your location, average shipping time is 2-5 business days. If you would like expedited shipping, please note that in your order and you will receive an email to pay the additional shipping invoice.
DO YOU OFFER BULK PRICING?
We do! Bulk pricing is over 100 keychains. We do also offer a smaller discount on orders over 25.
What is the cost
We offer two sizes, mini and original. Our mini is about 1.5 inches and is $10. Our Original is about 2.5 inches and is $14.
Don’t see your question?
Please email us at help@gamedaykeychains.com for any further questions. We are also available via instagram @gamedaykeychains